Microsoft Needs Help

September 4th, 2007 View Comments

This has to be the least user-sensitive experience I’ve seen in a long time. When attempting to sign out of Hotmail/Live I received this page:

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First – I can’t believe this happens so frequently that they actually need a help document for signing out.

Second – When I clicked “Need help signing out?” it spawned a new tab in FF, resized my browser to a vertical sliver, and didn’t even have my question on the page.

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Thanks for the help. This is EXACTLY the nonsense that pushed me to companies like Apple and Google after years of being a loyal MS customer. FYI, the Hotmail account I was checking has been around since 1999. Now I won’t use it for anything but SPAM and junkmail storage.

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