Josh's Thoughts

I agree I had a brand new HP Color LaserJet 2840 that wouldn’t feed legal size paper. Traded for a new one and the letter size wouldn’t feed…HP Tech support sucks because they are not available on weekends and after 1 hour waiting on a monday they finally told me this was a known issue and we will send out a technician to replace the feed roller! brand new and its broken! I hate HP.
Returned the paper weight and bought a Canon…No problems so far

HP Sucks

disgruntled consumer

Another thing HP folks should note if they ever stumble across this blog is that this post gets the most traffic by far, and it’s all organic.

Your customers are frustrated and they want you to do something about it. HP, consider yourself on notice.

Upgraded my MACbook Pro to v10.5 and my HP psc 2510 stopped scanning. Checked the HP web site and it indicated that a software update was being released to support the printer and that it should be available in late December (2007). Checked back with HP this week and now they say no software upgrade for the 2155 are forthcoming.

Bye bye HP…..hello Canon, Brother, Epson.

check out

http://www.unhappyHPcustomers.blogspot.com

This blog is solely focused on capturing stories about HP products and customer service.

My story is similar. I’ve got an HP Photoprint 3210 printer, scanner, copier. While it prints fine, the slide scanner doesn’t work. Further, while scanning black & white text, the software automatically resets itself to factory default settings after the first page. After hours of on-line frustration, HP finally admitted it’s a software problem but when pressed, admitted there are no plans to fix it.

I’m surrounded by 4 HP printers at home or work. They will not not be replaced by new HP products.

Josh,

I’m truly sorry about your HP experience. From my perspective no one that forks out that kind of money for a product should have such a terrible experience. Unfortunately, I too have had similar experiences in “recent” years with HP. To clarify, there was a day when HP stood for quality and provided great customer service. But HP no longer stands for quality, nor cares about their customers. Thus, like you, I will no longer purchase any HP products.

Keep spreading the word. It can help ensure more potential customers are aware before they buy, and hopefully avoid getting into such a painful experience.

http://www.unhappyHPcustomers.blogspot.com

I used to purchase $42 Million of HP/Compaq a year for my company. I personally purchased a Pavillion Laptop and the extra power supply I purchased from them died within an hour. They said they could not help me out because I cannot tell them about the OS – ON A LAPTOP WITH NO POWER. I was on the phone for over an hour with Kumar in India who can’t get his head out of his own backside. I was then conveniently disconnected and then I got to talk to June in Asia. WHAT IN THE WORLD HAPPENED TO HP???????? This is the worst service I have EVER received!!!!!!!!

Ditching my HP PSC 1510. It was broken out of the box; HP supplied a refurbished one, which never worked right either. It jammed catastrophically every time I tried to print, and although I print less than 50 pages of text each year, I replaced the ink cartridge about 5 times over three years. WTF! I preach the gospel of Canon now. Hewlett Crapard strikes out!

I used to own a HP All-In-One 1510 printer but I dumped it recently for a Canon printer.

Geez, a director of corporate communications at HP Canada just told me this evening (September 25, 2008) by phone that complaints — including mine — are very rare at HP Canada. I couldn’t help but burst out laughing…..

My “I hate HP” story is a long one. Here is the short version. I ran into problems twice with my HP printer. The most recent was when I could not get the damn thing to print. I called HP customer service who said they wanted $35.00 before they would help! I told the perky customer service agent that hell would freeze over before I sent any customer service dept $ 35.00 to help me solve problems with a product I have already paid for.

After numerous calls to poorly trained HP staff, I emailed the CEO Mr. Mark Hurd in California. As a result, HP sent me a free kit to clean the rollers in the printer. The kit needs a CD-ROM to run the cleaning process. I was not aware that my CD-ROM was broken.

I told HP I would upgrade my tower (CPU) with a new HP CPU if they would take back my HP 1510. Another perky HP agent said she would get back to me with a proposal on the upgrades. I waited three weeks but she never called. I kept calling HP and getting no where. I kept emailing Hurd and copied my complaint to a consumer specialist with a metro newspaper in Toronto, Ontario, Canada which has a large circulation.

Eventually, after getting totally fed up, I told the CEO that I was dumping the HP printer for a Canon. I got a copy of Consumer Reports magazine for I believe May 2008 (?) which just happened to rate computer printers. I bought one of the Canons that they rated highly. Have not had any probs with the Canon since. It was less expensive ($ 69 Cdn tax) than the HP printer and has twice the number of features — just an excellent product.

Because I was so upset, a HP director of corporate communications in Canada called me on Sept 15, 2008. I told him all of the above and more besides. Also, I told him I used a lot of ink cartridges with the HP 1510 and had to stop buying original HP cartridges because they were so freaking expensive ( $19.99 tax) and switched to refills ($ 9.99 tax). The lady at the refill store said my cartridge for the HP printer only held 5 mL (one teaspoon) of ink! No wonder I had to keep refilling it every 3 weeks.

I told Mister Director of Corporate Communications at HP that I wanted to send my HP printer back to the corporate office and asked for recycling info, and if I could get a refund. I had the printer for less than a couple of years. He said he would get back in a day or two.

I waited a freaking week but he never called. I had to leave him a heavy-duty phone message to get him to call me as promised. He finally called and said he would send a follow-up email which he did — but forgot to include in the email a response as to whether I would get a refund or partial refund.

I had to email him AGAIN on the latter issue. He finally called tonight saying the HP Canada manager of Customer Service was refusing to refund any of my hard earned money that I paid for the HP printer. He then followed with blah, blah, blah phony comments about how sorry he was about all the trouble I had with HP and was sorry to lose me as a customer — Yeah, right.

In one of his emails was information on recycling HP printers with a link to the HP recycling site. (As mentioned above, I had requested this info as I do not like sending electronic junk like the HP printer to landfills). I could not figure out how to use the recycling site so I called HP. An agent told me the service was totally free and all I had to do was download an address label from the site. I ended the call and went back to the site but could not find the FREE address label anywhere on the site.

I called HP recycling back AGAIN tonight and this time got a completely different story from another HP recycling agent who said I had to pay a freaking fee to send my HP printer back to them for recycling! Well that’s one fee they will never see. The damn printer is going back to HP, addressed to the CEO Mark Hurd, supposing I have to walk barefoot the whole 2400 kilometres from here to Toronto myself, dragging the HP printer behind me.

I have now sent another email to Mister Director of Corporate Communications asking him why he didn’t tell me earlier that there was a recycling fee –especially given all the probs I had previously with HP — on top of HP refusing to give me my money back for the Hewlett Crappard printer. ARRRRGGGHH!!! Don’t people who work as directors of corporate communications go to university for years studying how to communicate with customers????

I am waiting for his reply tomorrow. I copied Mr. Mark Hurd CEO and the consumer specialist on that email. I have also asked Mister Director of Corporate Communications for the contact info for the members of the Board of Directors of HP in the USA. I think HP is just trying to sell as many products as possible to keep profits up but, in my opinon, are saying to hell with customer service. It is also my personal belief that they are being inundated with complaints and simply cannot keep up. It may explain why it took a week for Mister Director of Corporate Communications at HP to get back to me when he said he would get back in a day or two. I could be wrong.

I feel screwed over by bad customer service at HP Canada. I have wasted hours of my time as a small business owner dealing with HP. I run my small business from my home. Time is money to me. I don’t like to bear resentment against any corporate giants no matter how incompetent they are or how incompetent they appear to be. I just no longer will accept the feeling of being ripped off and screwed over by HP. They lost me as a customer. If they had sent me fifty bucks with a letter of apology from CEO Mr. Mark Hurd, I would have been happy. However, I hope the 10 people I tell about my bad experience (in addition to the people reading this blog) will each tell 10 others which makes 100 customers which HP will lose along with the thousands reading this blog.

The HP corporate Big Boys just don’t seem to understand how they are losing customers.

I always first give corporations the benefit of the doubt when it comes to customer service, and I am patient while waiting for them to make me a happy customer. When they don’t follow through, I GET REALLY ANGRY, and then I tell others.

Thanks everyone for listening to my long rant. Wow….I feel better already….I think I will copy and paste my rant and then print it on my new Canon printer — ta da !

I remember when hp made the industry standard lab electronics and test equipment.
I remember when compaq was a premier pc, shortly after they joined the products have become crap.
My old hp printer works flawlessly. i have had four hp multi tasks, all have broken, sucked resources on my computer, decided to perform 10 minutes of maintenance in the middle of a print job usually when i am in the most hurry)
as my company grew i kept hoping that the new printers would get it right, to my disappointment they appear to have gotten worse.

i have instructed my office staff he HP purchases will not be approved. it is too bad as there does not seem to be a good multitask machine being made, perhaps this is why HP feels no compulsion to improve the reliability of these machines. the downside i that i will no long consider any HP product for my company, home or family.

HP does indeed suck. I worked there for years in Boise, Idaho. I used to provide hr type services as a contract employee through Adecco. Basically I annoyed employees who were actually working by imposing asinine policies and hitting on all the cute boys there. The printers we helped develop were trash, except for one, and the employees of HP were rude and assholish. Now I work for Quest and love all the gay boys here. I miss doing Ron Williams in the old pooper but he wasn't the only by-guy on the planet.

I just have to agree with you, hp printers really sucks!!! But don't think their other stuff is much better, resellers know that as well, HP is a big markting company as for example if you open a HP pc you will not find one single hp part, they bought sutff to other them assembly the product with a pretty face do a real and expensive markting and then sell it very expensive I have to say.
My family is quit big so nowaday every brother and sister has its own laptop and stuff and it was a mad house allways triyng to solve problems here and there,
but EVERYTHING works so lovely WHEN WE DECIDE TO DUMP ALL HP PRODUCTS, HP was the evil in the house,
Now we are a big happy family!!!….
About printer get yourself a epson and tell me if you got problems? I don't think so!!!

I bought an hp scanner/printer. It lasted 1 year 10 months then just quite. Flat out Quit. I made the mistake of calling HP for help. THey were excellent at selling me a new printer an HP PHotosmart Premium with Photosmart essentials software. It lasted 5 months and the software wouldn't work right. I call HP INdian (not in and of itself a bad thing) customer DISservice. The lady asks me stupid questions, doesn't even know the software, keeps me on hold for 5 minutes to tell me that it is out of warranty and that i must PAY HER for her to help me.

WHAT THE F????? ISn't HP a US company? She cant' even explain how the software works. I had a simple question. HP SUCKS!!!!!

I bought an hp scanner/printer. It lasted 1 year 10 months then just quite. Flat out Quit. I made the mistake of calling HP for help. THey were excellent at selling me a new printer an HP PHotosmart Premium with Photosmart essentials software. It lasted 5 months and the software wouldn't work right. I call HP INdian (not in and of itself a bad thing) customer DISservice. The lady asks me stupid questions, doesn't even know the software, keeps me on hold for 5 minutes to tell me that it is out of warranty and that i must PAY HER for her to help me.

WHAT THE F????? ISn't HP a US company? She cant' even explain how the software works. I had a simple question. HP SUCKS!!!!!

Hewlett Packard once meant something. Hard to imagine, but there was a brief moment in time when quality and HP were synonymous. Today, it means garbage. I have anger issues when it comes to HP. My endless frustration with getting one page printed on my HP Photosmart C4780 peaked when I smashed my fist upon it's smug, endlessly blinking face. I hate these cheap, rattling plastic pretenders that crumble page after page without spitting out the print you asked for. Smash an HP printer to smithereens today; you'll feel much better.

My mom’s D5460 just pooped out. Barely 4 months old. HP web site states: “out of warranty.” The problem seems to be a common one. No obvious fix on the web site although there are thousands of hits on this subject. F them. OTOH, The Brother multifunction I bought in 1994 lasted about 10 years without a moment of trouble. I think the family will switch to Brother. Epson? Worse garbage than HP.

I HATE how they set up these nagging popups to download this or that!!! Man, it is just a printer – I don’t need your stinking SOLUTIONS!!!!! And then when your ink levels get a little low you CAN NOT print. Nice feature huh??? HP almost operates like some sort of malware, taking over your computer. I just want to print, and if my ink gets low, I can live with it for a while til I can buy more ink. Stop being BIG BROTHER!

A class action lawsuit has been filed against Hewlett Packard in regards to intentional misrepresentation of their Inkjet Printers’ capacity/ functioning between 2001 and 2010. HP’s proposed settlement entails giving affected consumers $2-6 e-credits toward purchases http://www.shopping.hp.com– the use of which they would ultimately benefit from! Make your objection known.

For more info, see http://thenerdleague.org/archives/296

the worst fucking piece of shit garbage i have ever seen i have a photsmart
this fucking thing will not read jpg files from the sd card i have 2 jpg files that it reads but i try to put other jpg files on the same card and it wont read then and they are the exact fucking kind of file i right click file properties and all atributes and properties are nearly identical to the 2 jpg it does read ,formatted the sd still wont work changer the file attributes to every possible configuration and for every file format bmp,jpg,png,gif will not read ,tech support is the fucking worst i have ever encountered called well over 50 times got nowhere with there retards i would never buy another hp product

ha yes that is the 1 i have i think either that or the c4680 ,i nearly fucking smashed this fucking thing 50 times ,it never works ,doesnot read from sd ,i have 2 files it reads both .jpg but i have 8 other jpg it wont read there small files bout 56kb i converted them to every file format know to man but still wont read them,converted them to be almost like the 2 .jpg it does read still wont read ,formay my sd still no,call tech support 60 times ,all these fucking people do is fucking bicker with me why they cant help fix the problem ,well the ones that understand englis and dont hang up on you when you ask them a simple question they cant awnser ,its the worst fucking tech support in the entire industry worse even then gateway almost,dont ever buy any hp products

well atleas your printer lets you know its low or out of in this fucking piece of shit photosmart c4680 i have doesnt do anything no light no beep just fucking flat out runs out of ink with no warning what so ever ,not only that but even when it runs out of ink this fuckng thing still doesnt tell you there is no ink it just doesnt print and gives no reason whay or what the problem is just doesnt do anything

I have had so many issues with HP printers that I have filed complaints with them. They’ve all been ignored. HP produces a terrible product. Thank you for your post!

I HATE HP too. We got it because it looked good… and they had it in the Apple store. I’m a confirmed Epson devotee myself but we decided to give this sleek black printer a go. Big mistake. Getting the correct 364 xl black ink cartridge is virtually impossible, but of course you don’t know that until you’ve ripped open the packet. Even now, I’ve just returned from Rymans having been assured it’s the right one… to find, once again, that it’s not. I haven’t opened it though.

Then, there’s the inability of the machine to print or scan with any consistency. Sometimes it prints and sometimes it doesn’t. Sometimes it scans and sometimes it doesn’t. I’ve spoken with their pft ‘help’ team who told me to “phone back tomorrow”.

I’m on a mission now to spread the word on this utterly useless piece of kit. And no, it has nothing to do with the wireless issue – we have a strong connection here.

Grrrrrrrrr I’ve never wasted so much time and effort and money on a printer.

Epson every time for me.

I completely agree. The one I have is awful. I spend more time trying to get it to work correctly than I do working. I plan on trashing it and never buying another one from HP.

My HP Printless stopped working ONE day after the warranty was up!!! That’s right, ONE day!! Tech support refused to help unless I paid for support and there was no guarantee it would work.

DAN FINN, office of the president for customer relations stated ‘”THAT’S RIGHT. THE WARRANTY IS THE WARRANTY, WE DON’T EXTEND IT ANY LONGER”.

Amazing, planned opsolesence to a science, ONE day!

The phone number for the office of the president is 1-800-756-0608. Hit the 7 key when prompted!

HP are real scummers.
HP7410. Only used it a few times. HP couldn’t care less.
Provided more than enough links and evidence that this is a known design fault.
Dislodged X-Bias spring in the ink cartridge slots because the plastic tab that holds it in place breaks. This has caused some additional damage to the printed circuit leading to the cartridge contacts.
HP refused to repair of replace.
NEVER BUY HP PRODUCTS.

HP support is GARBARGE! The print quality of HP laser printers that I use are still good but everything else falls short compared to the competition. And HP software and drivers are PURE CRAP! HP is a HORRIBLE company! You’ve been warned!

Unfortunately HP has fallen a long way from the quality they once had.  Perhaps it is fitting that they are trying to exit the home computer market.  My latest in a long list of aggravations with my HP C2750 is that it now refuses to print any black and white document because my yellow color has run out.  The error message indicates that this is for the “health of the printer” but we all know it is really a way to drive ink sales.  So it is late tonight and I cannot print out the documents I need for tomorrow.  I tried to send a message to HP support questioning this “health of the printer” comment but now the HP website rejects my printer’s serial number.   I think it is time to get another printer…one not made by HP.  (I have a Canon high quality photo printer…never had these sorts of problems.)

Don’t ever buy an HP printer, ink is extremely expensive and the drivers DO not work the sames everytime. Buy an HP if you love to be frusturated by non working printers.